Inbound Tour Sales & Product Quotation Specialist

Join City Air And Holidays as an Inbound Tour Sales & Product Quotation Specialist and play a pivotal role in delivering exceptional travel experiences to our clients. In this dynamic position, you will be the first point of contact for prospective customers, providing personalized service and expert advice to help them plan their dream vacations. Based in Jakarta Selatan, you'll be at the heart of our operations, working closely with our team to ensure every customer's needs are met with precision and care.

As an Inbound Tour Sales & Product Quotation Specialist, you'll handle all aspects of the sales process, from initial inquiries to finalizing bookings. You'll leverage your deep knowledge of travel products and destinations to create customized itineraries and competitive quotes, using tools like Salesforce and Excel to streamline your workflow. With a strong focus on customer satisfaction, you'll build and maintain relationships with clients, ensuring their travel plans are seamless and stress-free.

📋 Tanggung Jawab Pekerjaan

• Act as the primary point of contact for inbound inquiries, providing expert advice and personalized service to potential customers.
• Develop and present detailed product quotations, including flight, accommodation, and tour packages, using industry-standard tools like Salesforce and Excel.
• Collaborate with internal teams to ensure accurate and competitive pricing, while maintaining high-quality service standards.
• Manage customer expectations and communicate effectively to build strong, long-term relationships.
• Stay up-to-date with industry trends, competitor offerings, and new travel products to provide informed recommendations.
• Conduct regular follow-ups to ensure customer satisfaction and address any concerns promptly.
• Participate in team meetings and training sessions to share best practices and stay aligned with company goals.
• Contribute to the development of sales strategies and processes to drive growth and efficiency.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Tourism, Hospitality, Business Administration, or a related field.
• Minimum of 3 years of experience in inbound sales, tour operations, or a related role in the travel industry.
• Proven track record of success in sales and customer service, with a strong focus on customer satisfaction.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients.
• Proficiency in English, both written and spoken, is essential.
• Familiarity with travel industry software, including Salesforce, Excel, and other relevant tools.
• Strong organizational skills with the ability to manage multiple tasks and deadlines effectively.
• Certifications in travel sales or customer service are a plus.

🛠️ Keahlian

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