Customer Service Executive - Floral & Gift Industry

Join Floristika.Com.My Sdn Bhd, a leading name in the floral and gift industry, as a Customer Service Executive in the vibrant heart of Bali. This is your opportunity to blend your passion for exceptional service with a dynamic, customer-centric environment. Located in the bustling city of Kuta, you'll be at the forefront of delivering top-notch customer service to clients who appreciate the beauty of flowers and thoughtful gifts.

As a Customer Service Executive, you'll handle inquiries, resolve issues, and ensure customer satisfaction. You'll use tools like Salesforce and Zendesk to manage customer interactions efficiently. This role is perfect for someone with a background in customer service, a keen eye for detail, and a genuine love for helping others.

📋 Tanggung Jawab Pekerjaan

• Manage and respond to customer inquiries via phone, email, and live chat, ensuring a high level of satisfaction.
• Process and resolve customer complaints and issues promptly and professionally.
• Use Salesforce and Zendesk to track and manage customer interactions and support requests.
• Assist in the development and implementation of customer service policies and procedures.
• Collaborate with the sales and marketing teams to enhance customer experience.
• Provide exceptional customer service during peak seasons and special events.
• Monitor customer feedback and use it to improve service quality.
• Stay updated with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer service, preferably in the floral or gift industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in English, both written and spoken.
• Familiarity with Salesforce and Zendesk is a plus.
• Ability to work in a fast-paced, customer-centric environment.
• Passionate about providing exceptional customer service.

🛠️ Keahlian

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