Lead Front Desk Receptionist

Hub Tech Berjaya · 📍 Gresik, Jawa Timur · Diposting 2026-10-12
FULL_TIME⭐ TERVERIFIKASI
Rp 16.000.000 – Rp 19.000.000 per month
Hub Tech Berjaya is seeking a dynamic and experienced Lead Front Desk Receptionist to join our team in Gresik, Jawa Timur. In this role, you will be responsible for managing the front desk operations, ensuring a welcoming environment for guests and visitors, and providing excellent customer service. The ideal candidate will have a strong background in hospitality, excellent communication skills, and a passion for delivering exceptional service.

📋 Tanggung Jawab Pekerjaan

Manage and coordinate front desk operations, including check-in and check-out procedures.,Greet and assist guests and visitors with a warm and professional demeanor.,Handle inquiries and resolve customer complaints promptly and effectively.,Maintain accurate records of guest information and reservations.,Coordinate with other departments to ensure smooth operations and guest satisfaction.,Monitor and maintain the cleanliness and organization of the reception area.,Provide training and support to front desk staff as needed.,Ensure compliance with company policies and procedures.

🎓 Kualifikasi & Syarat

Bachelor's degree in Hospitality, Tourism, or a related field.,Minimum of 3 years of experience in front desk receptionist or a similar role.,Strong knowledge of hospitality industry standards and best practices.,Excellent communication and interpersonal skills.,Proficiency in English and local language (Bahasa Indonesia).,Ability to work well under pressure and manage multiple tasks simultaneously.,Familiarity with hotel management systems and software.,Leadership and team management skills.

🛠️ Keahlian

Customer serviceCommunicationProblem-solvingTime managementTeam leadershipAttention to detailMultilingual skillsTechnology proficiency
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