Executive, Customer Resolutions & Compliance (Real Estate)

Join PropNex, a leading real estate agency in Asia, as our Executive, Customer Resolutions & Compliance and play a pivotal role in upholding professional standards while delivering exceptional service to our clients and salespersons. Based in Bali (Canggu), you'll be at the heart of our operations, ensuring that every transaction meets our high standards of integrity and excellence.

In this role, you'll handle a wide range of responsibilities, from resolving complex client issues to ensuring compliance with local regulations. You'll work closely with our sales team, providing guidance and support to ensure a seamless and satisfactory experience for all parties involved. Your expertise will be crucial in maintaining PropNex's reputation as a trusted and reliable real estate agency.

This is an exciting opportunity to grow within a dynamic and supportive environment. With PropNex's commitment to professional development, you'll have the chance to enhance your skills and take on new challenges as you advance in your career.

📋 Tanggung Jawab Pekerjaan

• Resolve complex client issues and complaints, ensuring a high level of customer satisfaction.
• Ensure compliance with local and international real estate regulations and standards.
• Provide guidance and support to the sales team to maintain high professional standards.
• Conduct regular audits and reviews of transactions to identify areas for improvement.
• Develop and implement policies and procedures to enhance customer service and compliance.
• Collaborate with legal and other departments to address regulatory and legal issues.
• Train and mentor junior staff to uphold PropNex's standards of service and compliance.
• Stay updated with industry trends and best practices in customer service and compliance.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Law, or a related field.
• Minimum of 5 years of experience in customer service, compliance, or a related field in the real estate industry.
• Strong knowledge of local and international real estate regulations and standards.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Proficient in using Microsoft Office Suite (Excel, Word, PowerPoint) and CRM software.
• Certification in customer service or compliance (preferred but not required).
• Fluent in English and Bahasa Indonesia.

🛠️ Keahlian

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